Xgen IM- An Inbuilt Encrypted Instant Messaging

FOR EVERY ORGANIZATION

Create Team and
Project Based Groups

Manage and Control
Participants Number

Restriction on
Message Forwarding

Message History
for New Member

Inbuilt
Encryption

Delete Messages
by Admin

No Mobile Number
Required

Send Message
via API

Why you need XGEN IM for Your Business

End-to-End Encryption

Protects sensitive business communications from unauthorized access.

Cross-Platform Support

Ensures seamless communication across devices, whether in the office or on the go.

Group Chats

Facilitates brainstorming, team discussions, and project management.

Voice and Video Calls

Enables virtual meetings and quick communication without needing additional tools.

File Sharing

Allows teams to exchange and collaborate on files instantly.

Threaded Conversations

Keeps conversations focused and avoids clutter in group chats

Customizable Notifications

Ensures users don’t miss critical updates while avoiding unnecessary distractions.

Integration with Tools

Streamlines workflows by enabling updates and actions directly within the chat.

Bridging with Other Platforms

Connects all communication channels in one place, improving efficiency for distributed teams.

Searchable History

Saves time by making it easy to retrieve past discussions or shared content.

Guest Access

Enables secure communication with stakeholders without granting full access.

Customizable UI

Aligns the chat interface with company branding, ensuring a professional look.

Multi-Language Support

Accommodates diverse teams and global business operations.

Message Pinning

Highlights key announcements, instructions, or resources for teams.

Role-Based Permissions

Maintains control over who can view, edit, or manage chat rooms and conversations.

Offline Access

Ensures productivity even in areas with limited connectivity.

Compliance and Retention Policies

Meets regulatory and legal requirements for industries like finance and healthcare.

Public and Private Rooms

Separates confidential discussions from general team or project collaboration.

Scalability

Grows with your organization and adapts to increasing team sizes and communication needs.

Xgen IM FEATURES

End-to-End Encryption

Messages, files, and calls are fully encrypted for privacy and security.

Cross-Platform Support

Available on web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).

Group Chats

Create public or private rooms for team collaboration.

Voice and Video Calls

Supports 1:1 and group audio/video calls.

File Sharing

Share files, images, and documents securely within chats.

Threaded Conversations

Organize discussions with threads for better clarity.

Customizable Notifications

Personalized notifications for mentions, keywords, or specific rooms.

Integration with Tools

Connects with tools like GitHub, Jira, and other productivity apps.(option)

Bridging with Other Platforms

Integrates with Slack, WhatsApp, Telegram, and others. (option)

Searchable History

Quickly search for messages, files, or conversations.

Guest Access

Temporary access for external users like clients or partners. (option)

Customizable UI

Offers themes and branding options.

Multi-Language Support

Supports multiple languages for chat and interface.

Message Pinning

Pin important messages for quick access.

Role-Based Permissions

Admins can assign roles with specific permissions.

Offline Access

Access previously synced messages without an internet connection.

Compliance and Retention Policies

Message logging and retention settings for audits and compliance.

Public and Private Rooms

Create open or invite-only spaces for discussions.

Scalability

Supports businesses of all sizes, from startups to enterprises.

Multiple Simultaneous Chat Sessions

One agent can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can accept or ignore incoming chat request by clicking on “Accept” or “Ignore” button in the room tab.

Fast response time even on a slow connection

Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.

Receive an alert

When a visitor clicks your live chat button.

Chat live with visitors using SSL (Secure Sockets Layer)

Visitors will see the padlock icon in their live chat browser window letting them know the conversation is encrypted.

Spell Checker

Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type.

Canned Responses

With the click of a mouse, you can send pre-written answers to commonly asked questions.

USERS ONLINE

When the client wants to see who is online, the client clicks the “who is online” button in the online menu, and the client can choose who to message, by double clicking the name.

Match with your site design

Design of chat window can easily match corporate design of your site. It will feel as an integral part of your site.

File Transfer

It is easy for agents and visitors to attach files to conversation. Screen shots, manuals, documents and many more.

Compelling end-user experience

Application has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more.

Typing Indicator

Display indication when contact is responding.

Email Chat Transcript for Visitors

Visitors may request a chat transcription sent to their email address.

Presence & Status

Able to view contact’s status and presence.

High Reliability, Scalability and High Load Support

Graphical emoticons

Sometimes, one image costs thousands words.