Xgen IM- An Inbuilt Encrypted Instant Messaging
FOR EVERY ORGANIZATION
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Create Team and
Project Based Groups
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Manage and Control
Participants Number
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Restriction on
Message Forwarding
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Message History
for New Member
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Inbuilt
Encryption
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Delete Messages
by Admin
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No Mobile Number
Required
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Send Message
via API
Why you need XGEN IM for Your Business
End-to-End Encryption
Protects sensitive business communications from unauthorized access.
Cross-Platform Support
Ensures seamless communication across devices, whether in the office or on the go.
Group Chats
Facilitates brainstorming, team discussions, and project management.
Voice and Video Calls
Enables virtual meetings and quick communication without needing additional tools.
File Sharing
Allows teams to exchange and collaborate on files instantly.
Threaded Conversations
Keeps conversations focused and avoids clutter in group chats
Customizable Notifications
Ensures users don’t miss critical updates while avoiding unnecessary distractions.
Integration with Tools
Streamlines workflows by enabling updates and actions directly within the chat.
Bridging with Other Platforms
Connects all communication channels in one place, improving efficiency for distributed teams.
Searchable History
Saves time by making it easy to retrieve past discussions or shared content.
Guest Access
Enables secure communication with stakeholders without granting full access.
Customizable UI
Aligns the chat interface with company branding, ensuring a professional look.
Multi-Language Support
Accommodates diverse teams and global business operations.
Message Pinning
Highlights key announcements, instructions, or resources for teams.
Role-Based Permissions
Maintains control over who can view, edit, or manage chat rooms and conversations.
Offline Access
Ensures productivity even in areas with limited connectivity.
Compliance and Retention Policies
Meets regulatory and legal requirements for industries like finance and healthcare.
Public and Private Rooms
Separates confidential discussions from general team or project collaboration.
Scalability
Grows with your organization and adapts to increasing team sizes and communication needs.
Xgen IM FEATURES
End-to-End Encryption
Messages, files, and calls are fully encrypted for privacy and security.
Cross-Platform Support
Available on web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
Group Chats
Create public or private rooms for team collaboration.
Voice and Video Calls
Supports 1:1 and group audio/video calls.
File Sharing
Share files, images, and documents securely within chats.
Threaded Conversations
Organize discussions with threads for better clarity.
Customizable Notifications
Personalized notifications for mentions, keywords, or specific rooms.
Integration with Tools
Connects with tools like GitHub, Jira, and other productivity apps.(option)
Bridging with Other Platforms
Integrates with Slack, WhatsApp, Telegram, and others. (option)
Searchable History
Quickly search for messages, files, or conversations.
Guest Access
Temporary access for external users like clients or partners. (option)
Customizable UI
Offers themes and branding options.
Multi-Language Support
Supports multiple languages for chat and interface.
Message Pinning
Pin important messages for quick access.
Role-Based Permissions
Admins can assign roles with specific permissions.
Offline Access
Access previously synced messages without an internet connection.
Compliance and Retention Policies
Message logging and retention settings for audits and compliance.
Public and Private Rooms
Create open or invite-only spaces for discussions.
Scalability
Supports businesses of all sizes, from startups to enterprises.
Multiple Simultaneous Chat Sessions
One agent can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can accept or ignore incoming chat request by clicking on “Accept” or “Ignore” button in the room tab.
Fast response time even on a slow connection
Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.
Receive an alert
When a visitor clicks your live chat button.
Chat live with visitors using SSL (Secure Sockets Layer)
Visitors will see the padlock icon in their live chat browser window letting them know the conversation is encrypted.
Spell Checker
Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type.
Canned Responses
With the click of a mouse, you can send pre-written answers to commonly asked questions.
USERS ONLINE
When the client wants to see who is online, the client clicks the “who is online” button in the online menu, and the client can choose who to message, by double clicking the name.
Match with your site design
Design of chat window can easily match corporate design of your site. It will feel as an integral part of your site.
File Transfer
It is easy for agents and visitors to attach files to conversation. Screen shots, manuals, documents and many more.
Compelling end-user experience
Application has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more.
Typing Indicator
Display indication when contact is responding.
Email Chat Transcript for Visitors
Visitors may request a chat transcription sent to their email address.
Presence & Status
Able to view contact’s status and presence.
High Reliability, Scalability and High Load Support
Graphical emoticons
Sometimes, one image costs thousands words.